Sales Merchandiser

2. Reporting Line

Reports to: Sales Manager

Supervises: —

4. Day-to-Day Odoo Workflow

Bagason runs end-to-end on Odoo 18 across three legal entities. This role operates inside the system every working day:

• Mobile route app / Field Service module — Check in / check out at each customer; capture before/after photos; log OOS SKUs.
• Documents app — Photo upload per visit, tagged by customer and date — feeds the Sales Manager's review.
• Customer record (chatter) — Post visit notes, planogram-compliance score, and any escalation.
• Out-of-Stock report — Submit OOS list at EOD; routes into Sales for next-day order pickup.

5. Compliance Gates & Controls

The following system-enforced controls apply to this role. Bypassing or working around them is treated as a breach of the Code of Conduct.

• Photo evidence: Visits without uploaded before/after photos do not count toward visit-frequency KPI. The system flags missing photos.
• Pricing accuracy: Shelf-edge price discrepancies must be reported same day; covering up a wrong price for a customer is a Code of Conduct breach.
• FEFO discipline: Near-expiry stock must be flagged through the system, not removed silently.

6. KPIs & Success Metrics

All KPIs below are pulled from Odoo reports and dashboards — no manual spreadsheets.

• Shelf-availability % across must-stock SKUs — OOS report rolling weekly
• Planogram compliance % — Documents review by Sales Manager
• Number of secondary displays per week — Documents tag count
• Visit frequency adherence — % planned visits checked in via mobile app
• Pricing accuracy % — discrepancy reports vs total visits

7. Competencies

Behavioural: Attention to detail, discipline, consistency, professional appearance.

Technical: Smartphone fluency for daily reporting, Odoo mobile / Documents app, basic English, ability to lift up to 20 kg.

8. Working Conditions

Field-based, six days per week. Standing and lifting throughout the day. UAE driving licence preferred but not required if route is by metro/bus.